[News Brief] Eight Telemedicine Providers Investigated for Clinical and Advertising Lapses

[News Brief] Eight Telemedicine Providers Investigated for Clinical and Advertising Lapses

MOH has confirmed that eight telemedicine providers have been or are currently being investigated for regulatory breaches, including lapses in clinical care and inappropriate advertising.

  • Clinical Lapses: Investigations focused on practitioners issuing prescriptions or medical certificates (MCs) without proper assessments, including not conducting video consultations for first-time patients.
  • Advertising Breaches: Several providers were flagged for promotional materials that encouraged the unnecessary use of medical services or bypassed established clinical safety protocols.
  • Regulatory Action: One provider has had its outpatient medical service licence revoked, while others have received short suspensions or stern warnings commensurate with their non-compliance. 

This summary is based on a report by Singapore Business Review.

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