The NurseFirst medical helpline trial in Singapore has redirected more than 800 non-urgent medical calls to general practitioners and community care options between June and November 2025, supporting emergency departments to focus on urgent cases.

• Trial results: Over 3,600 non-life-threatening calls received, including more than 70 transferred from SCDF; 800+ callers redirected.
• Call handling: Helpline staffed by nurses guiding callers to appropriate care outside emergency departments.
• Policy review: Trial results under review by the Ministry of Home Affairs and Ministry of Health.

This summary is based on reporting from The Straits Times.